Frequently Asked Questions

Your guide to shopping the latest trends at URBAN REVIVO

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, earrings, swimwear, and intimate apparel cannot be returned.

Do you offer international shipping?

Yes, URBAN REVIVO ships to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.

How do I determine the right size for me?

Each product page features a detailed 'Size Guide' with measurements in both centimeters and inches. We recommend comparing these measurements against your own to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and region-specific options like Apple Pay and Klarna for flexible installments.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can cancel your order within 30 minutes of placement via your account dashboard; after this window, the order cannot be modified.